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Have questions, feedback, or need support? We'd love to hear from you. Choose the best way to reach us based on your needs.

Support Channels

Frequently Asked Questions

How do I add an IPTV profile?

Open the app, tap the "+" button, select your connection type (M3U URL or Xtream Codes), enter your credentials, and save. Your IPTV provider should give you the necessary connection details.

Is Quantum IPTV Player free?

Yes, the app is completely free to download and use. However, you need your own IPTV subscription from a service provider.

Do you provide IPTV services or content?

No, Quantum IPTV Player is a media player only. We do not provide, sell, or distribute any IPTV services, subscriptions, or content. You must obtain these from legitimate IPTV service providers.

Why isn't my playlist loading?

Common issues include: incorrect URL, expired subscription, server downtime, or network connectivity problems. Verify your credentials with your IPTV provider and check your internet connection.

Is my data secure?

Yes, all your credentials and profile information are stored locally on your device using AES-256 encryption. We do not store your data on our servers. See our Privacy Policy for details.

Can I use the app on multiple devices?

Yes, you can install the app on multiple devices. However, your IPTV provider may limit the number of simultaneous connections. Check with your provider for their policy.

How do I delete my data?

Go to Settings > Clear All Data in the app, or simply uninstall the application. All locally stored data will be removed.

The app crashed. What should I do?

We automatically receive crash reports. Please email us at quantumiptv.dev@gmail.com with details about what you were doing when the crash occurred. We'll investigate and fix the issue in the next update.

Feature Requests

We love hearing your ideas! If you have suggestions for new features or improvements, please email us at quantumiptv.dev@gmail.com with:

• Detailed description of the feature
• How it would improve your experience
• Any examples from other apps (if applicable)

We review all feature requests and prioritize based on user demand and feasibility.

Bug Reports

Found a bug? Help us fix it by providing:

• Device model and Android version
• App version (found in Settings > About)
• Steps to reproduce the issue
• Screenshots or screen recordings (if possible)
• What you expected to happen vs. what actually happened

Send bug reports to: quantumiptv.dev@gmail.com

Business Inquiries

For partnership opportunities, press inquiries, or business-related questions, please contact us at quantumiptv.dev@gmail.com

Social Media

Stay updated with the latest news, updates, and tips:

• Website: https://validlogic.xyz
• GitHub: github.com/quantumiptvdev-0btc/quantum-iptv-player

Response Times

We strive to respond to all inquiries promptly:

• Abuse Reports: Within 24 hours
• Support & Privacy: Within 48 hours
• Legal Inquiries: Within 72 hours
• Feature Requests: Acknowledged within 1 week

Response times may be longer during weekends and holidays. We appreciate your patience.

Before Contacting Support

To help us assist you faster, please:

• Check the FAQ section above
• Review our Privacy Policy and Terms of Service
• Ensure you're using the latest version of the app
• Verify your IPTV subscription is active with your provider
• Check your internet connection